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Woah, crash reports were at 0%! 1.0k. One subject caught his eye: . Guess what coats the wires and cables in the cabinet? I don't have the best grammar, and this is my first posting. u/i_eat_chapstick. But then the green check marks from the passing CICD build glowed upon my face. Tales from Reddit — What is a story you have been dying to tell? I was confused. By using our Services or clicking I agree, you agree to our use of cookies. It was day 1 of vacation. There were also 480V cables and breakers inside of that cabinet as well. After some conversations, I agreed to fly out to this new site to mount some switches, firewalls, and servers to get the network up and running. Those don’t even really matter.” He went ahead with the deploy, hastily jamming them into an already overloaded function, eager to get the change out before the 4-day weekend. Posted by 10 hours … With such attention, the meticulous programmer prepared. The counts all matched up, and so it was time to get started. That is the day my identity was stolen by a CICD pipeline. Sure I can get the manager for you. In a rush and with gusto, the engineer made a change to the termination policy in the Amazon web console that dictated: “Kill the newest instances first,” hoping to rid the world of the diseased servers. He heaved a huge sigh of relief. Another Monday rolled in, except this time, the engineer jumped with glee as 40k crashes came rolling in. While undergoing developer wait-time and context-switching torture, she found satisfaction at seeing the app burn again and again and again. “Wait a minute,” I thought to myself, “Friday, late at night, I was snoring in a sleeping bag in the middle of a national forest, miles away from any cell reception!” A shadow cast across my face. New Reddit sucks. u/Enalon. Press question mark to learn the rest of the keyboard shortcuts Hot. popular-all-random-users | AskReddit-funny-gaming-news-pics-movies-explainlikeimfive-worldnews-aww-todayilearned-videos-IAmA-Jokes-science -mildlyinteresting-tifu-LifeProTips-GetMotivated-askscience-television-Showerthoughts … In an ideal world, they would have either used a bigger electrical cabinet, move some of the stuff elsewhere to lower the thermal load concentration, or install a fan with a filter in front to catch the mists. This is also not verbatim as it's been 18 or so years ago since it has happened. 500 error. Join. I'm writing this on a PC. Did you try turning it off and on again? What if they have access to our infrastructure? The engineer rolled out of bed and checked his email. He continued, “I requested your review but you just immediately merged them.” I stammered an apology, embarrassed that I had made a mistake like that. 1.5M ratings 277k ratings See, that’s what the app is perfect for. Hot New Top Rising. “You never really do get over ghosts from the past.”. Time was running out, there were only two weeks before the old crash reporting service would stop working completely. One subject caught his eye: Missing event data. Reddit gives you the best of the internet in one place. He navigated to the Reddit homepage and proceeded to sign up. But somewhere in this same city was a man, sitting in front of a glowing screen in an office dark as night. The insulation on the wires in the cabinets were melting or flaking off, allowing bare copper to come in contact with each other. Still, it was itching at me so I checked the Git Log. With her detective hat on, she got to work on identifying the root issues. The engineer rolled out of bed and checked his email. And while the circuit boards in the electronics are laminated fiberglass, the components on those boards frequently use plastic shells to protect the silicon chips or other internal components, and are encased in more plastic. After a decent amount of physical labor, I managed to get everything set up according to the diagram. His manager tried to calm him down, encouraging him to fix the problem next Tuesday as long as the impact on users was minimal. There was a database error. Klara tells Cole it’s good to have space but sometimes … What's The Most Horrific Thing You've Found On Someone's Computer? The new servers came up fraught with errors, exceptions spewed across the terminal screen, dashboards bled with red 5xx errors, overtaking the restful green of successful responses. my subreddits. Can I go ahead and power everything up now? It was around 4PM at this time, since the devices took quite a while to arrive. “400k exceptions per day in the bug tracker!” Oh no, no, this was bad. With haste, he went to kill all the new servers. Teachers still ran Mac Quattro's or Windows 3.1x systems, Many people were still computer illiterate, and some even go as far as having their pre-teen children talk to us because of how clueless they are. “Start tracking more fields in the backend events,” the Jira ticket read. “400k exceptions per day in the bug tracker!” Oh no, no, this was bad. As her screen filled with error upon error, the engineer sipped her tea rejoicing at her success. During a team meeting on Monday, she checked in on the shiny new crash reporter, Firebase. Message the mods. Me: "Thank you for calling telco internet support, how can I help you?". r/AskReddit - Duration: 10 minutes, 37 seconds. I … “This is easy, right?” he thought, worriedly. Reddit iOS’s crash reporting service, Fabric, was getting axed in three weeks. Use Old Reddit instead. Technology Staff • October 28, 2020 October 28, 2020. His event errors, while very troubling, weren’t blocking sign-ups. “That’s right! The programmer was ready. He looks at the Loop blaring in the distance. Indeed, at 11:33pm PST on Friday I had merged his pull request. It was day 1 of vacation. The first oddity she discovered was that the production build of the iOS application was not actually using production configuration at all! talesfromsecurity: Tales from Security Professionals r/ talesfromsecurity. 5 years ago. card classic compact. r/TalesFromTheFrontDesk: A place where people from the hotel industry can come and share the stories of the things our guests do and say that make … As he frantically scrolled the Slack message history, the clouds began to part: this was unrelated. Me: Okay Tom, I'll give him a call, thanks! Walk in without masks like fools (they’re required in our state and sign is posted on door). That’s the flow this touches and the only possible user impact. He decided to double-check the code. But somewhere in this same city was a man, sitting in front of a glowing screen in an office dark as night. Use Old Reddit instead. He just didn’t know what to do. u/beefstick86. Tales From Tech Support r/ talesfromtechsupport. A malicious hacker had not impersonated me, our own code had! It was using test configurations— configurations that would only work on a developer’s machine. New Reddit sucks. Sounds perfect Wahhhh, I don’t wanna. Protect your privacy with 60% off Kaspersky Total Security: https://kas.pr/justinwhangyt #MyPrivacyMatters Reddit power users are an interesting phenomenon. Between each test, the engineer would make a small change and wait for the test results to return. Anyways, my boss assured me that two of our partners were going to contact me to walk me through the process, and that I had nothing to worry about.... right. ** We've got a bit of a lull in the queue just now, so kick back, grab … Cookies help us deliver our Services. Sir, You're Making A Scene. The default termination policy stated to kill the servers that had been with the autoscaling group the longest. “This is easy, right?” he thought, worriedly. Hot New Top. Currently we’re having an outbreak of covid at work and most of the FOH staff is out, so I’m trying to help as much as I can, but I’m exhausted and stressed. It was mid-day in the office, the sun shining brightly in the city. I’ll confirm user signups are fine. He's the networking guy that pre-configured everything and he'll be doing the testing with you. He tried on mobile: *more* 500 errors. TFTS POSTING RULES (MOBILE USERS PLEASE READ!) 77 comments. MOD. Although the work week was short, it had felt long  and his bleary eyes needed rest. Some of the coolant ends up being aerosolized from the spray and while it is below OHSA's safety limit, it's still enough to slowly degrade the paint inside the facility over time. card classic compact. Soon, a couple of concerns stood out. Over the years that my site has existed tucked between two different airports, we have seen manifested many splendored evidences of intelligent life behaving flawlessly brilliantly on … u/AutoModerator. Use modmail to contact the mods, include a link if possible. share. Can I help you find something? u/Dysiak. Hotel Staff Of Reddit, How Often Do You Catch People Nude In The Halls? Rising. Did Reddit achieve the impossible? Join. Isolated in her apartment, she meticulously tested each configuration, forcing crashes on all versions of the app. He created the diagram and from what I can see everything matches up perfectly so it should be straightforward. Moderator of r/talesfromtechsupport Archived Comments are locked. Press J to jump to the feed. A bright-eyed new grad was ordered to carry out the execution. “It can’t break anything either, because it’s just events. Tales From the Borderlands Redux is rumored to release in 2020 on PC, PS4, and Xbox One. There was one cabinet full of industrial control systems and network switching gear in that rarely visited area. “Probably not a big deal though.” He debated ignoring it and going on with his weekend, but something compelled him to check. The young engineer tread through the ominous documentation and applied the necessary changes to the codebase. Me: Thank you so much the help Tom! Nothing. Surprisingly, the Firebase docs were not quite up to date and this was one of its unpredictable kinks. A week later I fly out to the site and start unboxing the devices once I arrive (Everything was sent directly to the site so I didn't have to bring anything with me on the plane apart from some tools). Tales From Tech Support are written accounts of tech support which occurred in the line of duty. More than a year down the road, the station starts having erratic behaviors and would randomly alarm out. “It works on my machine!” she declared, shipping the code to production. “It’s not my fault!” he rejoiced. I didn’t remember merging his pull request, but then again, it was Monday morning and last week felt draped in a haze. Unfortunately, the news was much worse: the Firebase update had gone completely wrong and crash reports were no longer being sent. The new engineer fidgeted in his seat. The second issue was that Firebase’s new service required the “dead” API key, otherwise known as the secret password assigned to Reddit from Fabric’s former service! Little did it matter, though. jump to content. xyzzy. Something something replicas. Good job Procmil! Unfortunately in the aftermath, it was never documented who left the cabinet door open and everyone involved with the mess denied that they were the one who left it opened. Other-worldly observations. Where were these errors yesterday? Guys in their 20s. She was further tasked with replacing it with a new crash reporting service called Firebase. After ritualistic testing, she marked the changes ready to ship. No, we don't have more in the back. At first, I was very reluctant to go because my significant other was going to undergo surgery during my stay (after this experience I'll never make a sacrifice like this again), but in the end I agreed to go and got to packing. pinned by moderators. The coolant is fantastic for the machining operation and metals in general, but it eats paint and embrittles plastic and rubber. You’ll play as Rhys, a Hyperion ‘suit’ with dreams of being the next Handsome … Posted by. Hot New Top. Tom: Okay everything looks good! In the build, I saw code running that programmatically committed back to the repo… as my user. They don't necessarily have to be about computers, but they do have to be about helping people with their stuff (or trying to, anyway). Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. What made this entire process FAR more frustrating was that each crash test took 40 minutes to complete. This brief story fits a "StoriesAboutKeven", "TalesfromCallcenter" and what I think is the best fit "Talesfromtechsuport". Back in the early 2000's I worked at a Telco company, in the Internet Support department, as the equivalent as a tier-2 support employee. He tried again: *another* 500 error. During the troubleshooting, they removed one of the swappable controls module and the plastic housing cracked, with a chunk falling out. Tales from the Loop episode 8, “Home”, ends with Cole now much older with a family. Aerial ballet done by idiots . “It can’t break anything either, because it’s just events. Tales from the Borderlands is a five part episodic game series from the creators of The Wolf Among Us and The Walking Dead: A Telltale Games Series. The manufacturing process involved lots of machining coolant to prevent the high speed tool bits and the parts from overheating and fusing together, and help remove the massive quantity of metal chips/shavings from the drilling areas. card. With the diagram pulled up on front of me, I get on the call with him and he starts guiding me through the process. He emailed me a diagram of the cabling, and the order in which the devices are supposed to be racked. If they failed, it took another 40 minutes to try an alternative fix. But not all was lost! He just didn’t know what to do. With panic rising throughout his body and mind, he jumped into the outage tracking company Slack channel. save. What else had this hacker done? That meant that any and all crashes were undetected and unresolved. “Hey, do you mind not merging my pull requests?” my coworker asks pointedly. “Probably not a big deal though.” He debated ignoring it and going on with his weekend, but something compelled him to check. Got masks from their trucks and came back in. It was time for The Ritual of the Configuration Change Deploy with a set of new Amazon autoscaling group servers, which were forged for this very special occasion of testing the new configuration. Press J to jump to the feed. I also want to point out that this would be my first time ever mounting this stuff on a rack. “Hrm, that can’t be good,” he thought. Sometime ago, it started having problems and one of the technicians used a thermal imaging camera to confirm that it was an overheating problem. 2.0k. I was confused. Posts Wiki. Thanks for being patient with me since it's my first time doing it all. I send Tom a picture of my work. That thing had been there since the 1980's and saw many modifications (usually with more stuff being added in). I’m sure they’re fine,” he thought. Somehow the 480V cables hadn't lost their insulation yet, which would have been a problem if they had metal-to-metal contact somewhere. Our quick-witted engineer prepared a plan to remove the new servers with the ill-conceived configuration, to restore glory to the Front Page of the Internet to the world. That was the day mobile web flatlined for 30 minutes and engineers scrambled to resuscitate the Front Page of the Internet. Moderators. And that was I how spent my Thanksgiving week a few years ago, replacing the entire system because everything was assumed to be on the verge of failure. As noted in the hangout, signups are probably broken right now.” “Oh…oh no,” he thought as a scream lodged in his throat. The u/Tales_from_elsewhere community on Reddit. card. On this particular day the call center was experiencing high call volume so my department joined the regular queue, and the supervises fulfilled my initial roll to boost bodies taking these calls. “I’ve taken down all Reddit signups for the entire weekend!” he panicked. It was a routine change, nothing more. There are certain areas that have much higher concentration of the mists, but because people rarely work in those areas, the company wasn't concerned. I checked my GitHub activity. I get in contact with our first partner, who we'll call Tom. The first message that greeted him: “As noted in the hangout, signups are probably broken right now.” “Oh…oh no,” he thought as a scream lodged in his throat. Tom: Not yet, give Shane a call. Something something queue. edit subscriptions. He looks at his old house and tells his family that time has passed with a blink of an eye. Only little did he know, a button that read ‘Save Policy,’ hid below the fold and his termination policy made no impact. By Jim Hefner (u/HungrierJoe) It was a routine change, nothing more. Press question mark to learn the rest of the keyboard shortcuts. Any cables that are in the exposure zone are in armored cables or metal tubing. He. One of our clients was a large university with multiple campuses spread across the country. Please review our Wiki Page for more details about sub rules, helpful links, and the Best of TFTS. u/Drunken_Black_Belt. Working tech support for an ISP especially in those days you get all sorts of calls. His manager tried to calm him down, encouraging him to fix. 2.0k. What he did not know, and could not know, was that a storm was brewing on the horizon…. With haste, the young engineer rolled back the Firebase update. And it wasn’t…this time. Hot New Top Rising. Welcome to **Tales From Tech Support**, where we share our stories of: * *Incredible Feats* of Networking Heroics; * *Tech Troubleshooting* Under the Direst Circumstances; * *Unsolvable Problems* Cracked by Sheer Genius and/or Pure Luck; * *Moral Support* after Having Dealt with Difficult Clients; * And of course, **Stupid User Stories! Had I been hacked? Chilling Tales from Reddit Engineering. Daily top upvoted Reddit posts. The time frame would be early 2002, as Windows XP was only out for about a year at the time. You know exactly what I'm talking 'bout, Willis. Instead someone just left the cabinet open and informed their supervisor that the problem was solved. Hot. Dizzy-Yak. The Coincidental Outage. Time was running out, there were only two weeks before the old crash reporting service would stop, It was mid-day in the office, the sun shining brightly in the city. Posted by 1 day ago. Where were these errors yesterday? It was time for, The Ritual of the Configuration Change Deploy, with a set of new Amazon autoscaling group servers, which were, “Hey, do you mind not merging my pull requests?” my coworker asks pointedly. Evidently, I give good phone... u/Sciencekitten. “Start tracking more fields in the backend events,” the Jira ticket read. … I clicked the glowing green mark. Set on the unforgiving world of Pandora after the events seen in Borderlands 2, this is a story full of Borderlands’ trademark humor, following two adventurers on their quest for greatness. In a panic, he reached out to his manager, apologizing profusely for the interruption on a day off. Rising. 6 8 1 186. In a panic, he reached out to his manager, apologizing profusely for the interruption on a day off. MORE: Borderlands: 5 Saddest Deaths in Series History Source: Reddit It’s a shame it ended here because this series could have done with stronger anthological chapters like this. With such care, he executed the change. I more or less knew what the finished result is supposed to look like since I've had to troubleshoot switches & servers before, but I never had to set it up from scratch. The new engineer fidgeted in his seat. This was too fast to complete a context switch onto another task, yet too slow to watch. At the time, they were planning to do a major upgrade on one of their main campuses, and wanted to set up a temporary satellite site for employees to work from while the upgrade was taking place. Closed means CLOSED. u/MagicBigfoot. The young coder modified the configuration in order to appease the Fabric-ghost-of-crash-reporting-past. “Hrm, that can’t be good,” he thought. Rubber and plastic. This story takes place while I was working for an MSP late last year.

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