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Customers might not be able to calm a baby's sobs, but they might be able to control the whole tantrum because the kid isn't allowed that Kinder egg, though. I work at Best Buy for almost a year and I have never had any trouble with good looking customers, it's usually the ugly ones that act all obnoxious. I can care less about RUDE cashiers, but I'm talking about FRIENDLY cashiers, like ME! 12. Maybe it's just me but I find them to be very rude and unhelpful. I DONT HAVE ALL DAY!!!" These customers are hard to manage, and despite your team’s best efforts, a … They were purposely being loud saying (not even to anyone in particular) "where the hell is our food!" Anyways, a customer who spends $500 I ask him and he gets all angry at me saying things like "WHY DO YOU NEED ALL THIS INFORMATION?" I try to be nice to everyone but some just insist on giving me a hard time and treat me like they're better than me. Today was icing on the cake. Why are customers so rude? This experiment revealed participants unconscious bias, but another experiment showed that bargain shoppers were more harsh with rude customer service representatives than non-bargain shoppers. If, however you’ve had enough of politely smiling and nodding all the time to rude customers’ demands, check out these funny comics for some best comebacks to deliver to your most annoying customers. There are always going to be unruly and rude customers contacting your customer support team. save. Why are customers so rude? But what gets on my nerves is when customers come at like 9 or 9.30 and bang on the door expecting it to be open and start yelling at me for not opening the door. Seriously? Rude customers linked to workers' shopping binges. Me: "Hello, how--- Customer: "019247183942" Me: "I'm sorry?" I was on break and saw a man bring in his, what I assume to be his father, for a meal. I have even been in the clerks position many years ago & received this treatment. For example, why not say: “I can solve this problem for you, but only if we can discuss it calmly.” The phrase “calm down” can have just the same negative impact as a statement like: “If you keep shouting, I’ll terminate this call.” Avoid “laying down the law” with rude customers, it will only rile them further. You're allowed to be grumpy in public here, and I've learned not to always take it personally if someone is rude to you. Gee! Last night it was 8 minutes before closing. The employees delivering the customer service is the face of the company to the customer. But meanwhile instead of simply going somewhere else he called my manager this morning and complained. If Retail/Service workers could actually defend themselves against rude and shitty customers how would things change? I like to think some of these asshole customers would realize how shitty they're being and stop. The problem is, it’s never a good idea to tell customers why they should or shouldn’t feel one way or another. But some ****** decided to come through the drive through and order some food. When I went to the register it rung up as $24.00. Thanks! When there is a big sign on the door saying opening hours 10.30 AM - 10.30PM l. Why do you think these customers can't understand the simple fact that a store isn't open I have two jobs one of them being a Cashier at my local grocery store. You might think being rude in return will get results. Last night we were super busy from the moment I walked in the door. I think intuitively that it's … 8 Answers. How to handle a rude agent Especially when they are asked for proof of ID when buying age-restricted items. we could be collecting benefits and such from the government, but we choose to make our own money. 2 years ago. I told the employee and she was just "no, it's $24, they didn't have any more room for these". I work at a retail store and it opens at 10.30AM everyday. That’s why they think all Chinese people are rude.” For some time, I have been thinking why there was such a big difference in the behavior and reputation of Chinese tourists from China and the Chinese from places with a significant Chinese population such as Hong Kong, Taiwan, Singapore and Malaysia. Remember to add a “please” to every request. Relevance. Tongra Jantaduang/Shutterstock 0 comments. Or the children who run rampant through a clothing store and ruin all of that nice folding that took the cashier all morning - and now they have to do it all again. Whether the customer's behavior was warranted or not, it can be incredibly stressful for employees to deal with rude behavior from customers. Posted Dec 07, 2015 Depends. Unfortunately, you are wrong. And the act of being rude or being the recipient of rude behavior can impede productivity, emotions and overall health. Customer: "That's my phone number to look up my card!!!!!" I could hear them talking with each other and it wasn't English. Over the past two years I have been there I’ve gotten to know a few customers and one I see every shift and I am so nice to. What really gets me is customers that make a huge mess, and then complain about how messy the store is. All I can say is I hate taking the bus because bus drivers are so rude and if I ask them a question, they would get all pissy or if I was taking my time getting on or off, the driver would say: "COME ON HURRY UP!!!!! I don't mean to sound hateful and shallow, but ugly people (customers) are usually very rude. Why do you think they are so rude? I see customers look down their noses at clerks and boss them around like slaves ! Why are customers rude to waitresses? ^ I HATE THAT. Service workers who face verbal abuse from customers during the workday are more likely to go on unnecessary shopping sprees in the evening, indicates a new research paper co-authored by a Michigan State University business expert. In London I think the bus drivers are alright, I usually am the last person to get off at Turnpike Lane Station and I always exit through the front door (even though it's a double decker bus and has it's rear door open) and say 'cheers' to the bus driver. In other words, if the customer service employee is rude, the customer will perceive that the company is also rude and does not care for its customers. It's almost as if they can't see the bigger picture of the situation and how it reflects on the company overall; if they can't prove their age and we just sell them the age-restricted item, we'd be in a lot of legal trouble, get fired from our jobs and possibly serve a prison sentence. I'm a waitress and I come in contact with some really rude customers and some don't even leave a tip. Casey Y. Lv 7. But since I was tired I told him we were already closed. You want the customer service rep to like you. When I am standing in line at a store waiting for check out, I have heard people be so rude to the checker and treat them with very little respect. Why Being Rude Is Bad For Business (And What To Do About It) ... For example, if a sales clerk in 1960 told a customer to "stop hassling me," … Answer Save. I work fast food. I mean, it's not like I can't fight back or anything. Why are customers so rude? People seriously underestimate the position of a cashier, they think it's all easy and all you do is scan and bag. I take back my defense of "customer service". Why are customers so rude to employees? Instead, polite customers tend to get better service. And it is our policy to get a name, phone number and address for purchases over $50. If retail/service workers were allowed to be rude to shitty and rude customers how would things change? Do you think it's because they need their egos stroked since that's pretty much the only way in which they can? Rudeness perpetuates rudeness. I've been to the store many times and never get any help. Dell Computers customer service has wasted at least 25 hours of my time in the past year. share. Why are customers so rude? Someone should do a serious study of the personality disorders that develop in people who work for customer service for companies like Dell. why don't people understand that its the hardest job dealing with the common public? I know this is a broad question with many differences across companies/airlines. They were made for CollegeHumor by a cartoonist called AC Stuart, AKA NoobtheLoser, and we’re sure they’ll resonate with anybody who’s spent any time working in the … I have loved my job since the day I started but recently it’s become such a negative environment. Customers may tell you outright, “I’m angry,” “I’m elated” or “I’m frustrated” so the first part of this sentence is correct. Is it too hard to say hello back when a cashier greets you? (Original post by James A) Well when you mean 'England', you need to be more specific. I don't understand this behavior. I hate when customers interrupt me when I'm asking how they are doing, if they found everything okay, how … Another server was waiting on this table of 6 ppl. 5 Polite Ways to Disarm Rude People Emily Post offers timeless wisdom on how-to break the vicious cycle of rudeness. Sometimes customers lose patience with the employee, some customers get frustrated with situational inconveniences, and some customers are just simply rude. If you work in retail, a restaurant or anything where you've got to serve customers and do whatever they want you to do, then you will understand why I made this video. I work at an electronics store. I'm a server on third shift, so I deal with a lot of loud drunks and obnoxious teens. If a customer really annoys me with how rude they are or how messy they were, I just don't give them any discounts- savings of $10-20 or 20% (which saves people $60+ a lot). Service has wasted at least 25 hours of my time in the clerks position many ago... Store many times and never get any help are managers allowed to get mad at rude customers and do. Please help me figure out why … why are managers allowed to pose for pictures with other guests tip. A meal to be his father, for a meal care less about rude cashiers, me! 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